FAQs (Frequently Asked Questions)
These FAQs are some of the most
common questions our customers ask. If you have any questions regarding DCGreetings.com, this
page would be the first place to look for help. If you cannot find the answers
to your questions in the FAQs, feel free to email us at support@dcgreetings.com.
§
Do you sell direct to the public?
§
What is your method of payment?
§
What is your return or exchange policy?
§
How long does it take you to ship an order?
§ What are the advantages of registering a username and password?
§
How do I change my
username and password once my account is set up?
§
What should I do if I
forget my username or password?
§
How
do I know if you have received my order?
§
Can I cancel my order once
it has been placed?
§
If I have more than one
store, should I have a separate account for each store?
§
What is your advertised
volume rebate?
§
How do you calculate
the discounts?
§ What are the discounts of your cards?
§
Are there any
limitations or restrictions on the quantity I can order for on sale designs?
§
How can you sell the cards
so cheap (or “less expensive” if you want to be politically correct)?
§ How do I add a design to the shopping cart?
§
How can I change or remove
the ordered quantity?
§
How are shipping charges
calculated?
§
Do you carry items other than
greeting cards?
§
Do you have
inventory for all the designs shown on the site?
A: DCGreetings.com is the Discount /Distribution Center for greeting card publishers. Currently It covers more than 15,000 designs and is the web site with the largest selection of greeting cards in the world.
Q: Do you sell direct to the
public?
A: No., this is a web site devoted to retailers. We will try our best to verify the identity
of any buyers; any orders from general public will not be shipped.
Q: What is your minimum order?
A: A minimum order of $30. - per season is required.
Q: What
is your method of payment?
A: We prefer the payment be made by credit card. You must have established credit with us if you check out your orders with “Terms” from our web site.
Q: What is your return or exchange policy?
A: All sales are final, no return or exchange is allowed unless the mistake is on our part.
Q: How long does it take you to ship an order?
A: Usually
we can ship out your order within 48 hours, however, some unexpected situation
can cause delays.
Q: Can we place our orders for
Christmas cards or other seasonal cards now? And when will you ship the order?
A: Actually we suggest you to place
orders for any seasonal cards as early as possible. Most of the designs on our site are available in our inventory
and will be removed if the items are sold out you may miss your favorite
designs if you do not place your order for seasonal cards early.
Please indicate your requested shipping date for
seasonal card orders in the “Requested Shipping date” or “Special Instruction”
in our order checkout form. We will
ship seasonal card orders according to the following schedule if we do not have
your special instruction.
Q. What are the advantages of registering a username and password?
A. By registering with us, you don’t have to spend time filling
out the same information every time you checkout an order. Actually, you need to complete the
registration form before you check out your first order.
There are quite a few other benefits for registered
users, such as order record tracking, special contests and the favorite
personal folder feature that we are developing.
Q. How do I change my username and password once my account is set up?
A: call us at (800) 445-4632 or e-mail us at support@dcgreetings.com
Q: What should I do if I forget my username or password?
A: call us at (800) 445-4632 or e-mail us at support@dcgreetings.com
Q: How do I know if you have
received my order?
A: We will send you a confirmation by
e-mail within 24 hours after receiving your order. You may call us at toll free (800) 445-4632 if you want to know
the status of your order.
Q: Can I cancel my order once it has been placed?
A.
Yes, you can always
call us at (800) 445-4632 or e-mail us at support@dcgreetings.com to cancel
your order as long as the order has not been shipped. However, please keep in mind, we usually ship out orders within
48 hours and the order is not returnable once it is shipped.
Q: If I have more than one store, should I have a separate account for each store?
A: Yes, it is recommended to have a
separate account from our web site for each store so that you can have separate
purchasing record for each store.
Q: What is your advertised volume rebate?
A: We are offering following rebates for
devoted volume buyers.
|
Rebate |
Purchasing
Volume |
|
0% |
Less than
$10,000 |
|
1% |
$10,000 to
$19,999.99 |
|
2% |
$20,000 to
$29,999.99 |
|
3% |
$30,000 to
$39,999.99 |
|
4% |
$40,000 to
$49,999.99 |
|
5% |
$50,000 to
$59,999.99 |
|
6% |
$100,000 to
$199,999.99 |
|
7% |
$200,000 to
$299,999.99 |
|
8% |
$300,000 to
$399,999.99 |
|
9% |
$400,000 to
$499,999.99 |
|
10% |
$500,000
or more |
Remarks:
1.
The above volume is based on
the net sales amount for calendar year from 01/01/06 to 12/31/06.
2.
Dickens will send a check for
the rebate by March 31, 2007.
3.
Clients must maintain good
credit status; any late payment will lose the benefit of this rebate program.
4. All orders billed from
Dickens Inc. can be combined for the volume rebate, this includes orders which
you place on line, by mail or phone, or through our reps.
6.
The volume cannot be combined
for multiple stores with the same ownership.
Q: How do you calculate the discounts?
A: We list the discount percentage off the
preprinted retail price of each design.
For example, if a card has a retail price of $2.00 and the discount is
75% off (50 & 50 off) retail, your cost will be $0.50 per piece. Since some retailers prefer to use “50
& 50 off” instead of “75% off”, you may refer to the following matching
chart for easy comparison.
|
Retail |
Discount off Retail |
Total Discount |
Your Cost |
|
$2.00 |
50 & 0 |
50% |
$1.00 |
|
$2.00 |
50 & 10 |
55% |
$0.90 |
|
$2.00 |
50 & 20 |
60% |
$0.80 |
|
$2.00 |
50 & 30 |
65% |
$0.70 |
|
$2.00 |
50 & 40 |
70% |
$0.60 |
|
$2.00 |
50 & 50 |
75% |
$0.50 |
|
$2.00 |
50 & 50 & 20 |
80% |
$0.40 |
|
$2.00 |
50 & 50 & 40 |
85% |
$0.30 |
|
$2.00 |
50 & 50 & 50
& 20 |
90% |
$0.20 |
|
$2.00 |
50 & 50 & 50
& 50 & 20 |
95% |
$0.10 |
Q: What are the discounts of your cards?
A: It varies, but you can expect the
following general minimum discounts from each publisher.
Publisher |
Min.
Discount off Retail |
Min.
Total Discount |
|
Dickens |
50
& 50 |
75% |
|
Dickens Electronic |
50
& 20 |
60% |
|
Simon Elvin |
50
& 50 |
75% |
|
Ensemble |
50
& 50 |
75% |
|
Gallant |
50
& 50 |
75% |
|
Magic Moments |
50
& 50 |
75% |
|
P.S. Greetings |
50
& 50 |
75% |
|
Sunrise |
50
& 50 |
75% |
|
Gibson |
50
& 40 |
70% |
|
Heritage |
50
& 50 |
75% |
|
Others |
50
& 50 |
75% |
Q: Are these special on sale prices available if the orders are placed by mail or phone, or through our reps.?
A: No.
Sometimes we advertise prices for certain items far below our cost in
order to build the traffic of our web site. Generally speaking, those special
on sale prices are only available for orders placed through this web site.
Q: Are there any limitations or restrictions on the quantity I can order for on sale designs?
A: In order to let all of our customers be
benefited fairly by all on sale items, we reserve the right to ship a maximum
of 12 pieces per design, and the total quantity of on sale items may not exceed
25% of your total order.
Q: How can you sell the cards so cheap (or “less expensive” if you want to be politically correct)?
A: There are quite a number of reasons, but
we can only share some with you.
a)
We
have many on sale items priced at 10 cents apiece, which is far below our
cost. It is a common strategy many
successful web sites such as Amazon.com have used to draw traffic to their
sites.
b)
We
are more willing than other vendors to sacrifice our short-term profit in order
to gain long-term market share.
c)
In
consideration of our financial strength and combined purchasing volume, we are
able to negotiate the best deals from most publishers.
Q: How do I add a design to the shopping cart?
A: You can just click on the “Add to Cart”
icon, and the last design you ordered will appear on the top of list in your
right panel shopping cart, and our logo will fill the shopping cart icon.
Q: How can I change or remove the ordered quantity?
A: On your enlarged picture or thumbnail
pages, you can keep clicking the “Add to Cart” icon to add one unit each time.
On the right panel shopping cart and “Review Order” screen, you can
override the quantity in the box and click any blank spot to update the
change. Please use the “Backspace” key
or enter “0” if you want to remove the quantity of the item.
Q: How are shipping charges calculated?
A: Please refer to the following chart:
|
Total Order |
Freight Charge (% of total order) |
|
$30 to $99.99 |
10% |
|
$100 to $199.99 |
9% |
|
$200 to $299.99 |
8% |
|
$300 to $399.99 |
7% |
|
$400 to $499.99 |
6% |
|
$500 to $599.99 |
5% |
|
$600 to $699.99 |
4% |
|
$700 to $799.99 |
3% |
|
$800 to $899.99 |
2% |
|
$900 to $999.99 |
1% |
|
$1000 and up |
FREE |
Q: Do you carry items other than greeting cards?
A: Yes, we also carry invitations, gift
enclosures, wrapping paper, ribbons and bows, shopping bags etc., please look
for these items on our site in the future.
Q: Do you have inventory for all the designs shown on the site?
A: Currently, the designs on our site are not up to date. You may use them as a guide of the types of cards we carry. You may place an order for a specific design , but this item may be substituted for a design with the same caption and similar style & price.